About Customer Service

I am not a perfect jeweler nor a perfect person either.  At times (rare but I cannot say never!),  a piece breaks or  a stone falls off. Most people understand and are happy to have me fix whatever needs it.  I always do repair anything I make, even years after, and without any charge, and I always strive to keep a good connection with any customer even after such a disappointing event occurs. Hey, sometimes, it takes more than a smile and a free repair to satisfy an unhappy customer. However, I swear I have never had an unhappy customer stay unhappy for long. . .Customer service  for a true Spirit Jeweler goes to the heart. I will not say more. . .just read on. . .

Being  Thanked is a Humbling Experience

Well, it’s almost embarrassing to put all those testimonials in this website. . . I am only putting them in so that if you are new to my work, you  can know what others think of it.

Indeed, I am so very touched by what so many customers have written to me over the years, it is truly humbling to re-read those words (rather than ego-boosting) for I realise how much trust is put in me and how terribly important it is indeed to walk my talk at all times. Each person I work for reminds me to never compromise on anything!

Thank you for you support of my work for it allows me to keep going and help many others, Maya

• Dear Maya:I got so unbelievably excited when I saw the parcel in my mailbox.  I opened it so slowly and carefully simply to prolong my feeling of great expectation.  When I opened the lid on the black velvet box I was totally stunned at the absolute beauty of this most amazing artistic masterpiece you have so beautifully created.  It is beyond exquisite!  It is more beautiful than I ever expected it to be and I am the luckiest person in the world to own this precious necklace.  It just shows that your jewelry is created from your heart: and it’s a heart filled with great depth and incite.  I am truly overwhelmed and so thrilled to finally have this to wear and enjoy forever!  
  I also adore the verse you’ve written.  It truly encompasses all my feelings of wonder about life, the earth, and the sky.  I am a person who finds wonder in each day and you, with this verse, have captured the feelings I hold so close to myself at all times.  Your spirit and your talent have spoken to me through your beautiful jewelry.  I cannot thank you enough for the energy and love you put into this fabulous necklace.

  Yes, we have to meet sometime in the near future.  When I met you at the Naples Art Show, I felt a connection to you on a feeling level.  I felt that I believed in what you also believe in.  At this moment I am so thrilled with my beautiful jewelry that my words aren’t sufficient to express my gratitude to you.

  Wishing you a most beautiful Christmas, along with a wonderful visit to France.

  With Love,Marie
  

Hello Maya,
I Love my Liberation/Freedom Goddess Ring that you designed and created and
I bought it from you at the Hyde Park Arts Festival. I feel such Warrior
Goddess Strength and Energy from it. I send you many blessings, Jaclyn

Hi Maya. I hope this message finds you well. I am contacting you to let you
know that a check is in the mail for you. I met you at the Downtown Art festival as it was nearing a close, and you were kind enough to let me put a small down payment  on a beautiful necklace. The
remainder owed is now on its way to your P.O. box. I apologize for
the length of time it took to secure both the funds and the checks
themselves 🙁  I truly appreciate your helping me out
to be able to get this, as I believe it will be a gift with true value,
craftmanship, and meaning – something rare and hard to find, these days.
Thank you for putting so much into your work – I remember you said to me
that it seems very few notice these days, but to those of us that do notice,
it is very important and uplifting. Or at least, it was to me.
Thanks again, Tyler ( Thank you, Tyler, for this note which touches me deeply. It is very rare to meet young people like you, you are a gift to the future of humanity).

•  Maya, I just received my ring. I am beyond happy with it and it is so much more than I expected. I love everything and especially that I can see my angel when I turn my hand over. Thank you so very, very much. I cannot wait to show everyone, Pam (custom order)
  

• Thank you so much, the earrings are more beautiful than I thought they would be! Kay (custom order)

• Maya, YEAH, YEAH, YEAH.  My beautiful bracelet arrived today.  It is soooo wonderful.  I’m surprised at how delicate and light weight it is.  It lays so nicely on my wrist.  The story each link tells is so very meaningful to me.  Thank you so much for understanding what I was trying to say and helping me say it so well.  The stones are so lovely and my pearl was such a surprise.  I know that I’m going on and on but I can’t tell you how happy I am.  I can’t wait to see you down in FL next winter so I can show you how perfect it is.  Thank you very much for your patience in the whole process and for your inspirational help in creating such a wonderful piece of art for me. Thank you, thank you, thank you, Joyce

• Dear Maya, It’s been a few weeks since I picked up  my necklace and I just wanted to tell you how much I love it. I’ve worn it every day.

You have taken a memorable place in my life. Sharing your life through pictures of France and your trip to Africa was an honor.

The couple of months I will spend in Florida are a time of introspection and meeting you has inspired me to truly “know and live from the depths of myself” (as my necklace says).

You surely know how to give love to others! With love and gratitude, Rory

• Hi Maya,Got my necklace & wore it all day yesterday, it felt great!! Thankyou so much for helping me on my journey to be a more & better me.

Big Hugs to you! take care, jeni

• Hi Maya, Thank you, thank you, thank you.  The earrings were truly a surprise and just beautiful.  I love them, everything about them,the pearls, the palm tree, the heart with the house. It’s amazing how you know me… You are a spirit jeweler. I never thought I would miss a piece of jewelry so much…… The good news is I’m not scared anymore to send it through the mail. Kathy and you packed it so thoroughly, I could barely get it open. Definitely protected. It is very comforting to know you will be there, thank you for the handwritten message….  I can’t thank you enough, I will treasure the earrings and bracelet…

All the best,”  Vivienne

• Dear Maya, I just received the earrings you made for me and wanted to let you know how pleased I am with the way they turned out – it more than met my expectations. . .Ruth

• Hi, Maya
  I just want to tell you how much I love these earrings, and how beautifully they complement each other.
   The sentence on the back of the new earring you made for me is way beyond perfect in its reference to north and south.
   Thank you for doing this for me, and for your patience and kindness.  I’ll look forward to seeing you again and adding to my collection!”
  Warm regards,
  Bev

• Maya –I got my special package today and she arrived safely and in all her gorgeousness!!!  Thank you for your magnificent design and words – truly given from an artist who lives and loves her passion.  I’m eager for her to become a part of my essence and tarnish up good with my juices!

• Good Morning Maya, I recently received the ring, my apologizes for the delay in contacting you. I appreciate your excellent customer service.Thanks for your quick response.I value your talent and feel honored to own one of your pieces. What a pleasant and unexpected suprise.I greatly appreciate the generous gesture. The pendant is beautiful.I researched the symbolism of the turtle and connect with all of what it represents. I shall enjoy wearing both creations! Deborah

• At times our own light goes out and is rekindled by a spark from another person. Each of us has cause to think with deep gratitude of those who have lighted the flames within us.”—Albert Schweitzer

Maya, you did that for me on Sunday. The pendant(originally a fan earring)
contains so much of the goodness that is you. Thank you! Warm regards, Ruth